JPG IT Support

At JPG IT Support, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide

Name, email address, phone number, and company details
Payment and billing information
Any details you provide when contacting us

1.2 Information We Collect Automatically

IP address, browser type, and operating system
Website usage data through cookies and tracking technologies

1.3 Information from Third Parties

Public business information
Data from payment processors and analytics providers

2. How We Use Your Information

We use your personal data for:
   Providing IT Services – Managing accounts, troubleshooting, and support
   Billing & Payments – Processing invoices and transactions
   Communication – Sending service updates and marketing (with consent)
   Security & Fraud Prevention – Detecting and preventing security threats
   Legal Compliance – Meeting regulatory obligations

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity – To provide our services
Legitimate Interests – For business operations (e.g., analytics, security)
Consent – For marketing communications (you can withdraw at any time)
Legal Obligations – When required by law

4. Data Retention

We retain personal data for:
    Client Data: Duration of service + 6 years (for compliance)
    Marketing Data: Until consent is withdrawn
    Security Logs: Typically 12 months

5. Data Sharing & Third Parties

We do not sell your data. However, we may share it with:
   Service Providers – Payment processors, cloud storage, analytics tools
   Legal Authorities – If required by law
   Business Transfers – If we merge, acquire, or sell assets

All third parties comply with UK GDPR standards.

6. Cookies & Tracking

We use cookies for website functionality and analytics. You can manage cookies via your browser settings.

7. Data Security

We take appropriate security measures, including:
   Encryption & Secure Servers
   Access Controls & Authentication
   Regular Security Audits

However, no system is 100% secure. We recommend using strong passwords and keeping software updated.

8. Your UK GDPR Rights

Under the UK GDPR, you have the right to:
   Access your data – Request a copy of your personal information
   Rectify inaccurate data – Update incorrect or incomplete information
   Request deletion – Ask us to delete your data (subject to legal requirements)
   Withdraw consent – Opt-out of marketing at any time
   Data portability – Request your data in a structured format
   Lodge a complaint – With the UK Information Commissioner’s Office (ICO)

9. Contact Us

For any privacy-related inquiries, contact:

📧 Email: jpgitsupport.co.uk
📍 Address: 278 Harwich RD,Colchester, Essex CO4 3DL, England, United Kingdom
📞 Phone: 07714265454

For more details, visit the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

Privacy Policy